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Home > FAQ's
 

FAQ's

Some questions you may have.
You Have Questions?

 

 

 

 

Shipping and Payment Questions

How long will it take to receive my order?
Most of the year we can ship in a couple days. That time can stretch as we get closer to Christmas, Father's Day and other gift giving holidays. Items will usually be recieved in 10 to 12 days.

How will my order be shipped?
Gift4Guys.com will ship your order via UPS Ground delivery service or US Postal Service Priority Mail (for orders shipped to P.O. boxes, APO addresses, Alaska and Hawaii):

On items being shipped via UPS, delivery usually arrives in two to four business days (Monday through Friday)
Note:
This does not include time to make your product, pack it and ship it. Please check the product detail pages for estimated time to go out

Do you ship to Canada?
Yes we do ship to Canada, if you have a problem placing your order to be shipped to Canada please call our toll free number and we can place the order for you. All Canadian orders will be shipped U.S. Postal, delivery time can range from 5 days to 10 days depending the flow of deliveries through customs.

What forms of payment are accepted for online purchases?
We accept Visa, MasterCard, Discover, American Express credit cards as well as Paypal and Google Checkout.

How can I check the status of an order online?
If you provide your email address when placing your order, we'll send you a shipping confirmation once your order has been shipped. Whether you placed your order over the Internet or by phone, you can check the status online after the order is placed. You will need to provide your order number. Click here for order status

Or, you may check the status of your order by calling 1-877-256-8916, Monday through Friday, 9am to 5pm CST.

Will Gift4Guys.com confirm my online order?
You must provide your email address when placing your order, we'll send you a confirmation message usually within 2 hours.

Please don't hesitate to e-mail us with any question you may have about the construction of our products. sales@texasirons.com

     
   

Engraving and Monogramming Questions

How shoul I enter information to be etched or monogrammed?
Items will be engraved exactly as requested including upper and lower case letters. Please enter and review your personalization carefully. All personalization is done in the font style as pictured. We do not make font changes. We will personalize your gift exactly as you enter the text. Please note, all dates are engraved using hyphens (example: 10-6-2007). Here are some guidelines for personalization: Enter personalization as you would like it to appear with capital letters, lower case letters, numbers, punctuation and characters such as &, @, or *. Do not type in all capital letters or all lower case letters unless that is how you want the item to appear. We are unable to reproduce international characters (characters with accents marks, umlauts, etc.). Please enter only characters that appear on standard American keyboards. If you want a product personalized with an "s" or " ´s ", please enter it as part of your personalization. (Please refer to the product image for a sample of the personalization font and style.) To order more than one item, change the quantity on the shopping basket page and add your personalization. If you are requesting multiple lines of engraving, please label each line (example: Line 1 - John.....Line 2 - 7-15-2006).

If we are uncertain as to your intentions, we will contact you for clarification before we process your order.

Please refer to the product descriptions for specific details of what each product can accommodate for engraving.

Other Products
Please refer to the product descriptions for specific details of what each product can accommodate for engraving.

Font Styles
We personalize each gift with the font as it is pictured. You will notice font styles do vary from product to product. This cannot be changed. We can only personalize your gift with the font pictured. Click here to view font styles.

Monograms
Some of our items require a "Three Letter Monogram Style" Please provide the initials in this order: First Name Initial, Last Name Initial, Middle Name Initial. We will not change the order of the initials.

What is a Three Letter Monogram?
The three letter monogram is considered the standard format for a monogram. Traditional three letter monograms include the initials of the person's first name, last name and middle name. The monogram is produced in this order, reading left to right. The last name initial is centered and made larger than the initials on each side.

For example, Adam Baker Cooper would enter A C B on his order and the monogram would appear ACB.

 

     

 
 

Commom Product Questions:

Steak Brand Questions

What size are your steak brands?
The two examples at the left are actual size. The brands usually average around 1 1/4 - 1 1/2 in size. We make them small so they don't char the entire top of the steak.

How do I care for my steak brand?
Just wash with soap and water after each use. The high-grade stainless steel will last for many years and will not rust.

Do these work with my everyday gas grill?
YES. These are not designed to work only with big heavy duty pit cookers. Our brands were actually designed with the gas grills in mind. When the product worked in them we knew it would work in a large pit.

How many initials could I do?
2 to 3 letters is the maximum amount on our Group C orders.

Happy Jalapeno Grill Questions

How can you eat whole jalapenos?
Easy and you don't have to love hot foods. These jalapenos are cooked on the grill or in the oven for around 45 minutes. This cooking time will cook most of the intense heat out of the jalapenos. Leaving you with an enjoyable, flavorful appetizer like you have never had before.

Are the recipes hard to make?
Very much the opposite, even the novice cook can prepare these treats with very little effort. Make them for parties and people start to think you're the grilling guru.

How do I care for my Happy Jalapeno Grill?
Just wash with soap and water after each use. The high-grade stainless steel will last for many years and will not rust.

 

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